Privacy Policy

Introduction

MyoMade Simple by Maddy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation, including the Personal Health Information Protection Act, 2004 (PHIPA).

Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number
• Health information: information related to your orofacial health, breathing, swallowing, and sleep habits as part of your myofunctional therapy assessment and treatment
• Appointment information: scheduling details, session notes, and treatment progress
• Communication records: emails, phone calls, and messages exchanged with us

How We Collect Information

We collect information:

• Directly from you when you contact us, book an appointment, or receive services
• Through our third-party booking platform (see "Third-Party Services" below)
• During consultations and therapy sessions

How We Use Your Information

Your personal information is used to:

• Provide myofunctional therapy services
• Schedule and manage appointments
• Communicate with you about your care
• Maintain clinical records as required by professional standards
• Comply with legal and regulatory obligations

Third-Party Services

Our appointment booking is managed through a third-party platform operated by Pinebush Physiotherapy & Wellness via ClinicMaster. When you book an appointment, your information is collected and processed by ClinicMaster in accordance with their own privacy policy. We encourage you to review the ClinicMaster Privacy Policy before booking.

We are not responsible for the privacy practices of third-party platforms. Your use of these services is subject to their respective terms and policies.

Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

Disclosure of Information

We do not sell, trade, or rent your personal information. We may disclose your information:

• With your consent
• To other healthcare providers involved in your care, with your authorization
• As required by law, regulation, or court order
• To our third-party booking platform as described above

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal health information in accordance with applicable regulatory requirements and professional standards. Contact information and appointment records are retained for a minimum of 10 years following your last visit, as required by Ontario health record retention guidelines.

Your Rights

Under PIPEDA and PHIPA, you have the right to:

• Access your personal information held by us
• Request corrections to inaccurate information
• Withdraw consent for the collection, use, or disclosure of your information
• File a complaint with the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario

Cookies and Website Tracking

This website uses cookies to remember your preferences, such as your cookie consent choice. We also use Google Analytics to collect anonymous information about how visitors use our website, including page views and site navigation patterns. This helps us improve your experience. No personally identifiable information is collected through these tools.

For more details, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

MyoMade Simple by Maddy
Email: privacy@myomadesimple.ca